Cancer Centre London accepting cashless payments only

As of 1 May 2021, Cancer Centre London will no longer be accepting cash payments for any procedures, including consultations, diagnostics tests and treatment costs.

The change is in response to the Covid-19 pandemic and is intended to reduce the possible spread of the infection by banknotes and coins. Cancer Centre London has experienced a decline in the use of cash by our patients in recent years, with the majority of people preferring to pay online using credit or debit cards.

We are confident that the change to remove cash-based transactions will maintain safety at Cancer Centre London, reduce queues at reception and improve customer service and overall efficiency.

We accept payments by cheque, banker’s draft, credit card or debit cards as well as Apple Pay and Google Pay. Payment must be received in full at least 72 hours prior to admission.

We apologise to patients for any inconvenience caused by this change.

Moving to cashless transactions: frequently asked questions

Q: Do you accept payment by cheque? 

A: We will accept payment by cheque, but cheque payments must be made no later than 14 days prior to the procedure date

Q: What other payment methods are accepted?

A: We also accept payment by bank transfer, banker’s draft, and Apple Pay or Google Pay. Our bank details are included on the Self Pay letter. If paying by bank transfer, please be sure to use your hospital number and name as a reference on the payment.

Q: What other safety measures has Cancer Centre London implemented in light of Covid-19?

A: At Cancer Centre London we are committed to keeping our patients and staff safe at all times and have rolled out various measures to prevent the spread of Covid-19 including social distancing, mandatory face coverings and additional cleaning. You can read more about the safety measures at Cancer Centre London here.

Q: Who can I contact for more information on this change? 

A: For further information please contact Victoria McFadden, Revenue Assurance Manager: or contact our Patients Accounts Team on 020 8605 2895.

Date: 10/05/2021
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